FAQ's

What happens if my order arrives damaged ?

Email: allen1401candles@gmail.com provide details of order including order number and include a picture of damaged shipment. Allow 2-5 days business days for response and resolution.

How long will it take before my order ships ?

We typically ship within 3-5 days upon receiving order. A tracking number will also be provided to the email address provided once your order is ready to ship.

Do you offer custom orders ?

Yes ! Please review: Custom order/ Wholesale page

Do you offer wholesale pricing for retail and business ?

Absolutely ! Please review Custom order/Wholesale page

Is my payment secure ?

We take privacy serious. Your payment information is not stored in our system and payments are processed securely through our payment system.

Do you ship outside of the United States ?

Yes ! We are fortunate to have customers all over the world ! Feel free to add items to cart to view what to expect to pay in calculated shipping cost

Do you ship outside of the United States ?

Yes ! We are fortunate to have customers all over the world ! Feel free to add items to cart to view what to expect to pay in calculated shipping cost